For Doctors

Changing my appointment slots
All doctors can control their own availability for tele-consultation through the 'My Hours' section of the app. If you find that you will not be a...
Sat, 10 Oct, 2020 at 2:41 PM
Unable to add free text for medicine or diagnosis
Free text is supported by ConnectCare. As you type you will notice the pre-loaded list filtering medicines that match the content you are entering. If ...
Sat, 12 Sep, 2020 at 11:00 PM
The 'schedule more time' feature
We understand the consultations with some patients might require more time. The schedule more time feature is for such scenarios. When you click on this fea...
Thu, 17 Sep, 2020 at 1:03 PM
Unable to taper medication. 'Add course' button not working
This issue was resolved on 21st September 2020 at 6:00 pm. In case you are still facing this issue, please ensure you are using the latest version of the ap...
Sat, 29 May, 2021 at 3:26 PM
I can't the start the call earlier than scheduled time
ConnectCare provides patients the opportunity to opt-out of being called up to one hour in advance. If the patient actively chooses to opt-out of this featu...
Mon, 9 Nov, 2020 at 4:59 PM
Notifications for completed appointments
ConnectCare follows an in-app notification system for doctors.  If you have downloaded and used the app on iOS or Android at least once before, you will...
Tue, 6 Oct, 2020 at 12:56 PM
Unable to finish a consult even after adding the provisional diagnosis
This problem will occur when the the diagnosis is selected or typed by "Save" is not clicked. Here is an example of entering the diagnosis and cli...
Tue, 6 Oct, 2020 at 1:03 PM
Not receiving calls from the ConnectCare number
If you are not receiving a phone call from the ConnectCare number to connect you to the patient, here are some steps you can follow to resolve this issue.  ...
Tue, 6 Oct, 2020 at 1:29 PM
How to upload a signature for reports
It is important that all doctors upload their signatures through the Profile section of the ConnectCare app for doctors. Here is a video illustrating how ...
Sat, 10 Oct, 2020 at 2:44 PM
Redial, refer and extend options are missing
Because of increased complaints that the redial and refer buttons are blocking the advice form in the app, all additional options have been moved into a men...
Mon, 19 Oct, 2020 at 6:10 PM