Once you sign-up/register, there are two steps to be completed before you can access your account. 

  1. It is important that the admin of your organization approves your account. Once approved, you will receive an email notification. 
  2. Once approved, you will also receive an email with a verification link. You must use this to verify your email ID. Without verification, you will not be able to sign-in. 

If you are getting the error message "no profile information found", please make sure these two steps have been completed. Please contact you organization's admin to get this sorted.