For Doctors

Error "Email address is already in use" during sign-up
ConnectCare accounts can be created directly by the user or by the organization's admin.  If you get the following error message, it could mean tha...
Tue, 6 Oct, 2020 at 12:28 PM
Error "Not authorized to operate for this organization" during sign-up
Doctors can register for a ConnectCare account with an email address issued by the organization.  If you see the following error message, it means that ...
Tue, 6 Oct, 2020 at 12:25 PM
Error "No profile information found" when signing in
Once you sign-up/register, there are two steps to be completed before you can access your account.  It is important that the admin of your organization ap...
Tue, 6 Oct, 2020 at 12:40 PM
Notifications for upcoming appointments
ConnectCare follows email-based and in-app notification systems for doctors.  Email-based notifications There are two types of notifications that you w...
Tue, 6 Oct, 2020 at 12:49 PM
Not receiving email notifications or password reset link
All emails are sent from support@omlabs.io. Here are the reasons why you might not have received the email:  Personal filter settings has marked the email...
Tue, 6 Oct, 2020 at 12:38 PM
Understanding the different types of appointments
You can manage all your appointments through the 'My Appointments' section of the ConnectCare app. All appointments are categorized into 4 differe...
Tue, 6 Oct, 2020 at 11:21 AM
Upcoming appointment has disappeared from the app
If you noticed some appointments in the 'Upcoming' tab that were not completed and have now disappeared, there are two possible reasons:  You mi...
Tue, 6 Oct, 2020 at 12:53 PM
Can't enter advice for missed appointments
Yes, this is intentionally set in the workflow. Consult advice cannot be added for appointments categorized as 'missed'. This is required as per c...
Tue, 6 Oct, 2020 at 11:30 AM
Marked as busy in my calendar but I still have appointments
ConnectCare does not allow doctors to cancel the appointments that have already been booked. Hence, marking a time period as busy will only stop any further...
Tue, 6 Oct, 2020 at 11:28 AM
Available & busy periods don't match what I set
ConnectCare also connects to the scheduling system set-up by the organization. If your organization has set-up a timetable for tele-consultation, that is wh...
Tue, 6 Oct, 2020 at 11:25 AM