It is possible that your doctor does not have any slots available on the particular day you are looking for. Please try for a different day. If the problem persists, contact the hospital directly to book your appointment.
If you are LVPEI staff booking an appointment for a patient, please escalate this issue to the EMR associate. The EMR associate can check the following:
- Find out if the doctors have registered themselves on ConnectCare.
- Ensure that the email address registered in EMR schedule and that registered on ConnectCare match.
- Ensure that the department registered by the doctor on ConnectCare and the department in which slots are booked match.
- Ensure that slots are opened under the category OC for this doctor.
In case the email address did not match and you have updated the same, raise a ticket here and we will sync up the calendar ASAP.
In case the problem is still not resolved, raise a ticket here in the help desk.