For Patients

I do not have the phone number linked to my medical record
You cannot proceed with a tele-consultation if you do not have the mobile number linked to your medical record. We suggest that you, contact your hospital d...
Mon, 12 Apr, 2021 at 3:10 PM
Where can I find my report after tele-consultation?
Sent through SMS ConnectCare sends you an SMS from 'LVPEI' as soon as your report is ready. This SMS will be sent to the contact number given for...
Mon, 12 Apr, 2021 at 3:07 PM
I can't find my doctor in the list
It is possible that your doctor does not have any slots available on the particular day you are looking for. Please try for a different day. If the problem ...
Sun, 14 Jun, 2020 at 1:28 PM
I can't see my upcoming appointments or join the video call
This can happen if your app was left open in the background and could not refresh to display the latest status. Here are some things your can check to solve...
Fri, 25 Dec, 2020 at 3:21 PM
How do I join the video consultation?
TABLE OF CONTENTS Make sure the app is ready Click 'Join Call' Give Consent Check your Audio and Video Settings You Have Joined the Video Ca...
Mon, 12 Apr, 2021 at 2:07 PM
How do I set-up the app for my tele-consultation?
TABLE OF CONTENTS Download the App Using the QR code From the Apple App Store or Google Play Store Using the web link Sign-in With Your Contact Numb...
Mon, 12 Apr, 2021 at 12:02 PM
Medical Report and Prescription details
Where can I find my report after tele-consultation? Sent through SMS ConnectCare sends you an SMS from 'LVPEI' as soon as your report is ready....
Tue, 25 May, 2021 at 12:22 PM