For Doctors

How to re-join a video call after patient disconnects
When the patient disconnects, a pop-up appears instructing you to click on the green 'call' button on the bottom right corner of the video call pa...
Fri, 30 Oct, 2020 at 8:09 PM
Video call didn't work, called on personal phone
A redial button has been provided in the advice form which will allow you to connect to the patient through the ConnectCare phone line. This is avoid reveal...
Wed, 25 Nov, 2020 at 4:29 PM
Patient not answering my call
It is the patient's responsibility to make themselves available in the scheduled time slot. In case they are not answering, you have the option of mark...
Sat, 28 Nov, 2020 at 2:16 PM
Video is not working
The ConnectCare app needs to have permission to access your camera, which it asks for when you use the app for the first time on any system. If you denied t...
Wed, 9 Dec, 2020 at 1:04 PM
Other Common Questions or Tasks Given
Making a change to the services offered You can only do this in the profile section of the ConnectCare Doctors app. No member of the ConnectCare team has a...
Wed, 12 May, 2021 at 2:19 PM
CTCP Portal  
Sat, 15 May, 2021 at 8:40 AM
Patient Medical Report
Where can I find my report after tele-consultation? Sent through SMS ConnectCare sends you an SMS from 'LVPEI' as soon as your report is ready...
Tue, 25 May, 2021 at 9:50 AM
New User Creation
New User Creation - ConnectCare App  Click on the above link to register new user in ConnectCare App  Click Reg...
Thu, 30 Sep, 2021 at 10:22 AM