For Doctors
All doctors can control their own availability for tele-consultation through the 'My Hours' section of the app. If you find that you will not be ava...
Sat, 10 Oct, 2020 at 2:41 PM
Free text is supported by ConnectCare. As you type you will notice the pre-loaded list filtering medicines that match the content you are entering. If ...
Sat, 12 Sep, 2020 at 11:00 PM
We understand the consultations with some patients might require more time. The schedule more time feature is for such scenarios. When you click on this fea...
Thu, 17 Sep, 2020 at 1:03 PM
This issue was resolved on 21st September 2020 at 6:00 pm. In case you are still facing this issue, please ensure you are using the latest version of the ap...
Sat, 29 May, 2021 at 3:26 PM
ConnectCare provides patients the opportunity to opt-out of being called up to one hour in advance. If the patient actively chooses to opt-out of this featu...
Mon, 9 Nov, 2020 at 4:59 PM
ConnectCare follows an in-app notification system for doctors. If you have downloaded and used the app on iOS or Android at least once before, you will...
Tue, 6 Oct, 2020 at 12:56 PM
This problem will occur when the the diagnosis is selected or typed by "Save" is not clicked. Here is an example of entering the diagnosis and cli...
Tue, 6 Oct, 2020 at 1:03 PM
If you are not receiving a phone call from the ConnectCare number to connect you to the patient, here are some steps you can follow to resolve this issue. ...
Tue, 6 Oct, 2020 at 1:29 PM
It is important that all doctors upload their signatures through the Profile section of the ConnectCare app for doctors. Here is a video illustrating how ...
Sat, 10 Oct, 2020 at 2:44 PM
Because of increased complaints that the redial and refer buttons are blocking the advice form in the app, all additional options have been moved into a men...
Mon, 19 Oct, 2020 at 6:10 PM