OM Labs

ConnectCare accounts can be created directly by the user or by the organization's admin.  If you get the following error message, it could mean that...

Doctors can register for a ConnectCare account with an email address issued by the organization.  If you see the following error message, it means that ...

Once you sign-up/register, there are two steps to be completed before you can access your account.  It is important that the admin of your organization ap...

ConnectCare follows email-based and in-app notification systems for doctors.  Email-based notifications There are two types of notifications that you w...

All emails are sent from support@omlabs.io. Here are the reasons why you might not have received the email:  Personal filter settings has marked the email...

You can manage all your appointments through the 'My Appointments' section of the ConnectCare app. All appointments are categorized into 4 different...

If you noticed some appointments in the 'Upcoming' tab that were not completed and have now disappeared, there are two possible reasons:  You migh...

Yes, this is intentionally set in the workflow. Consult advice cannot be added for appointments categorized as 'missed'. This is required as per com...

ConnectCare does not allow doctors to cancel the appointments that have already been booked. Hence, marking a time period as busy will only stop any further...

ConnectCare also connects to the scheduling system set-up by the organization. If your organization has set-up a timetable for tele-consultation, that is wh...